To make a purchase on our site, simply go to the product sheet of an item, select a size and a colour and add the product to your basket by clicking on the button provided for this purpose. Then access your basket by clicking on the icon. Log in or place your order as a guest, check your basket and confirm your purchase.

Fill in your personal information (delivery and billing address), a valid telephone number and an e-mail address (essential for the carrier). Then enter your bank details.

Once these steps have been validated, an email confirming that your order has been processed will be sent to you.

Once your payment has been validated, and your package has been shipped, you will receive a new email informing you of your package tracking number. You can track the shipment from your account in the order concerned.

You do not need to have an account to place an order on our site. You can place an order as a guest. However, if you plan to shop regularly in our online shop, creating an account will allow you to

• Track the status of your current orders
• Quickly place your next orders
• View the history of your purchases
• Change your password
• Change your contact details
• View your credit notes and/or refunds
• Make a return request and check its status

To find a specific item, you must type the name of the product, the reference or keywords identifying the product you’re looking for in the search bar.

You can find under each product information our size guide, allowing you to easily find the right size.

You can also contact our customer service via the “Contact us” form for more information on our products.

If you have a promo code, enter it in your shopping cart page. If it doesn't work, please check the terms of use or contact customer service via the “Contact us” form.

After placing your order on our website, you will receive a confirmation email. Once our team has carefully prepared your order, you will receive a second email informing you that your order has been dispatched and that our delivery service has taken charge of it.

If you have a customer account you can check that your order is listed in the "My Orders" section.

If you wish to modify or cancel a validated order, contact our customer service via the "Contact us" section.  This request can only be made if the status of your order is "payment accepted". 

If the order is being prepared, we will unfortunately not be able to modify your order or change the delivery address and carrier. 

The following payment methods are accepted : Visa, EuroCard / MarsterCard, Carte bleue, ecard, Paypal.

Bank details used on our website will be encrypted and remain encrypted if you want to save them. Only Clic & Pay by Crédit du Nord group payment service will have access to it when confirming your order. We also guarantee complete security of your contact details following the SSL certification that we use.

Your bank account will be debited once you confirm your order. If your order cannot be shipped for any reason, you will be notified of the cancellation and will be reimbursed for the total amount of your order.

At the time of payment, select “Pay 2, 3 or 4 times”. You will then be redirected to a payment page where you will need to enter your bank details as for a standard payment. Here you will find a summary of your upcoming deadlines. You will then receive a summary email with the calendar of your deadlines and then a reminder email 3 days before each deadline.

Alma systematically performs a 3D Secure verification to confirm that you are indeed the owner of the card used. Your bank then sends you a confirmation SMS or a push notification in your banking application, in order to confirm that you are indeed at the initiative of this operation and that it is not fraudulent.

We ship in France and internationally. We offer you the best selection of delivery methods available on the market:

- Free delivery with Mondial Relay.
- Home delivery with Colissimo. (Free for orders above 90€)
- Express delivery with Chronopost.

It is also possible to get your order using Click & Collect from our showroom in Paris, for free and with no minimum amount.

Your order is processed as soon as it is registered, from Monday to Friday (excluding public holidays). Please note that the order confirmation time may be extended during sale days or other commercial promotions days.

After any order, you can track your order status from your account by going to “My information”.

You can only change the delivery address if the status of your order is "payment accepted". To make a request, contact customer service via the "Contact us" section.

As soon as your order leaves our warehouse, you will receive a confirmation e-mail with your order tracking number. You can also track your order in your account under the 'my orders' section.

It is now possible to collect your order from our Paris showroom. Order your items online and pick them up at the showroom on Monday, Tuesday, Wednesday, Thursday from 10am to 5:30pm and Friday from 10am to 5pm for free with no minimum purchase.

Showroom address: 15 Rue du Caire - Paris 2nd

To track yourorder, get your tracking number received on your shipping confirmation email or available in your account and inform it on the website of the chosen carrier. If no information is indicated, contact customer service via the “Contact us” form.

If the items received are not in accordance with your order, please contact customer service via the "Contact Us" section.

You can also make a return request directly by selecting the reason corresponding to your problem.

If an item received is faulty, please contact customer service via the "Contact Us" section.

You will then be asked for proof. If the defect is accepted by our team we will send you a pre-paid slip to complete your return. 

Once the return is received, we will ask you if you would like an exchange or a refund.

If you want an exchange, we will ask you for your full postal address, telephone number and email address.

If you have a customer account:

To return an item to us, go to your account, in the "My orders" section.

Go to the details of the order you wish to return. In this section, you can select the product(s) concerned and indicate the reason for your return. Following your request, our team will validate your request manually.

Once your return request has been manually validated by our team, you will be able to download and print the return document available in your "my returns" area. This is not a prepaid return slip but an explicit document with the returned products. See the heading "Are I responsible for the return costs" for more information.  

You have a period of 14 days from the day of receipt of your parcel to make your return request and send us your return. If after 14 days we have no news of your return and no response from you, we will refuse your return and you will not be refunded.

The returned products must be in perfect condition, they must not have been worn or washed. The returned products must be carefully folded and placed in their original packaging with their labels attached and the return form duly completed to the following address via the local post office. We do not accept returns via Mondial Relay and you will not be refunded:

ANGE PARIS - DADIER

9 rue Joseph et Etienne Montgolfier

93110 Rosny-sous-Bois

FRANCE

Returns of orders made with click and collect should also be sent to this address.

If you have a guest account:

If you have placed your order with a guest account, please return your items with the invoice and give us the reasons for your return. You cannot make a return request directly even if you create one after your order.

You have a period of 14 days from the day of receipt of your package to make your return request and send us your return. If after 14 days we have no news of your return and no response from you, we will refuse your return and you will not be refunded.

The returned products must be in perfect condition, they must not have been worn or washed. The returned products must be carefully folded and placed in their original packaging with their labels attached and the return form duly completed to the following address via the local post office. We do not accept returns via Mondial Relay and you will not be refunded:

ANGE PARIS - DADIER

9 rue Joseph et Etienne Montgolfier

93110 Rosny-sous-Bois

FRANCE

Returns of orders made with click and collect should also be sent to this address.

You can also make a return request by contacting us via the returns form of our customer service department, indicating the reference of the order, the name and colour of the product to be returned and the reason for the return.

You cannot exchange your item directly. If you wish to exchange an item for a different size or a different colour, we invite you to make a return request via your account under the heading "My orders" by following the procedure mentioned above and to recreate an order for the item you wish to have instead.

Once your return has been received, you will be refunded within 30 days of your return request. If certain items do not qualify for our returns policy, then they will be returned to the original address of the order.

Once you have printed your returns form, please pack your returns in the original packaging and place your completed form and invoice inside. The returned products must be in perfect condition, they must not have been worn or washed. The returned products must be carefully folded and placed in their original packaging with their labels attached.

Send your package to the following address : 

ANGE PARIS - DADIER

9 rue Montgolfier

93110 Rosny-sous-Bois

Yes, the shipping costs will be refunded if you return your entire order, not the return shipping costs but the costs you may have paid when you placed your order.

No, the shipping costs will not be refunded if you return your order partially.

Except in the case of an error on our part or a defective product, you will be responsible for the return shipping costs and will not be reimbursed.

Alma is our payment partner but he cannot have access to the management of our orders. If you wish to cancel your order, obtain a refund, we invite you to contact us at the following address: [email protected]

For any further information, please contact our customer service via the “Contact us” form. We undertake to process your request within 72 hours, excluding weekends and holidays.